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#384 Cisco Internetwork Troubleshooting (CIT)
Course Schedule
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Troubleshooting Methodology
- Symptoms, Causes & Actions
- Generic Problem-Solving Model
Protocol Characteristics Review
- Connection vs. Connectionless
- Ethernet/IEEE 802.3
- Token Ring
- FDDI
- Serial Protocols
- TCP/IP
- Novell IPX
- AppleTalk
Campus Switch and VLAN Troubleshooting
- Diagnosing and Correcting Catalyst Problems
- Troubleshooting VLANs on Routers and Switches
WAN Troubleshooting
- Diagnosing and Correcting Frame Relay Problems
- Diagnosing and Correcting ISDN BRI Problems
Troubleshooting Tools
- Using Router Diagnostic Tools
- Using Third-Party Tools
Cisco's Diagnostic Tools
- Interface-specific Commands
- Memory and Process Commands
- Buffer and Message Logging Commands
- Debugging Messages
- Fault-Tracking Commands
- Interconnectivity Commands
Hands-on Labs
- Workgroup Discovery
- Protocol Analyzer (optional)
- Using a Troubleshooting Methodology
- Documenting Symptoms, Actions and Results
- Classroom Baseline Discovery
- Tracking Log-ins and Connections
- Using Cisco Show and Debug Commands
- TCP/IP Remote Host Access
- TCP/IP Traffic and Routing
- TCP/IP Multirouting Protocol
- TCP/IP on Windows 95 and/or NT
- Novell IPX Server Not Found
- Novell IPX Service Advertisement
- AppleTalk No Zones Found
- AppleTalk Routing and Access
- Catalyst 5000 and Spanning-Tree Protocol
- Internetworking Router and Switch VLANs
- Frame Relay Connection Problems
- ISDN BRI Connection Problems
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